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Polices are subject to change without notice.
Payment
We accept credit cards (Visa, Mastercard) and Paypal.
Contact Information
You may contact us at info@naturallytrendy.com. Please check your SPAM folder if you have not heard from us by the next business day.
Tax Information
All orders shipped to Virginia will be charged a 5% sales tax. Orders shipped to other states will not be charged sales tax.
Shipping Information
We have one of the best shipping rates. All orders under $100 are charged a flat shipping rate of $5.00. We offer free shipping for orders over $100.
We usually ship by the next business day for in-stock items. Some of our products are shipped directly from the manufacturer. These products can take 2-5 business days for order processing and additional 5-7 business days for shipping. If you need to know which products are shipped from our warehouse or which products are shipped from the manufacturer, please contact us at info@naturallytrendy.com.
We send our packages via USPS Priority, USPS First Class Mail, or Fed Ex.
You may receive more than one shipment for your order.
For international orders, we will email you the addtional (if there is an additional cost) shipping charge for your approval by the next business day. Please do contact us if you have not heard back from us, as our emails can end up in your SPAM file. Free shipping offer does not apply to international orders. You are responsible for all taxes and duties involved in your order shipment. Certain products (such as bumGenius) cannot be shipped international. We have the right to refuse international shipping. We cannot guarantee delivery for international shipments, as there are no tracking numbers. Yes, we do ship to Canada!
Missing Packages
If you are missing a package, ask other members of the household (or your neighbors) to see if anyone else has received the package on your behalf. Often, this is the case for missing packages. We had a customer whose two-year-old hid the package inside a jar. You can also inform the delivery provider (USPS, UPS or Fed Ex) that your package is missing. They will open an investigation and locate your package. Your package could be sitting in a truck or at an office and can show up at your doorsteps in few days.
Naturally Trendy LLC is not responsible for packages with delivery confirmation numbers that declare the package as "Delivered" but the customer cannot find the package. We also cannot guarantee international delivery, as there is no tracking number with international packages.
If the delivery confirmation indicates that your package has not arrived at your house within 30 days of delivery, we are glad to send out another order out to you free of charge.
Returns
We are committed to customer service. If you are not satisfied with your purchase for any reason, you may return your merchandise within 15 days from date of receipt for a refund (less shipping cost). If your order had free shipping applied, the actual shipping cost for us to ship your order will be deducted from the refund. All items must be returned in unused and unwashed condition with original tags and packaging. You are responsible for the return shipping cost. We will be glad to refund the return shipping charge if the product is defective or the wrong product was shipped.
Same return policy applies to gift returns. If you are returning a gift, a gift voucher will be issued for the amount of the product (not the shipping cost).
RETURNS NOT ACCEPTED FOR CLEARANCE ITEMS.
You must contact us at info@naturallytrendy.com before you send your returns. We will provide you with a proper return address. We need your order number to process your return.
For your protection, we recommend that returns utilize insurance or tracking services to prevent loss of shipment.
Furniture Returns
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Defects of manufactuering may be returned for a period of one year from purchase date.
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A handling and restocking fee of 35% is assessed for furniture returned and received in saleable condition and/or order cancelled after five days of receipt by Q Collection Junior.
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Please be sure to sign for your order only if shipment arrives in good condition. If the package is compromised or damaged in anway, do not accept delivery. If you do accept delivery, and damage to the containers or merchanidise is visible, Customer must insist that a notation be made on the bill of lading.
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Customer should remove (and retain until inspection is complete) all wrapping and examine the shipment carefully upon receipt.
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Naturally Trendy LLC is not responsible for damage suffered in transit or storage.
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If goods have been received damaged, it is imperative to your damage claim to retain the original packaging material.
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All objections, rejections or claims for damage must be filed with the carrier and Naturally Trendy LLC within 24 hours of receipt of good. Failure to do so will constitute full and unconditional acceptance of the products.
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Please email us at info@naturallytrendy.com for return authorization code which must be included with all furniture returned to Q Collection Junior.
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Customer is responsible for all freight, local delivery, insurance, packaging and crating charges.
Free Gift Message
You can enter your personal gift message at checkout.
Whenever possible, we reuse boxes and packing materials that are in good condition. During holidays, we reuse wrapping paper as packing material. We never buy styrofoam peanuts. If you see styrofoam peanuts the box, they are being reused.
Gift Certificate
During the checkout process, be sure to enter the gift certificate number in the Gift Voucher section. Gift Certificate is for one time use. If your total is less than the valued amount indicated on your gift certificate, you will lose the remaining amount. Gift certificate will be valid for five years from the date of purchase.
Change In Your Order
You may cancel or change your order before your merchandise is shipped. We may ship on the same day as your order. So, please e-mail us (info@naturallytrendy.com) as soon as possible. Some orders are processed as soon as it is submitted. Cancellation and change in order may not be allowed for certain products.
Privacy Policy
We respect your privacy. Therefore, we do not sell, trade or rent your personal information or e-mail address.
We do not use third party company to process your gift registry. All the information on your gift registry will only be stored within our company to process your order.
For fradulant charges, our privacy policy is voided. In certain cases, we are required by law to release your information to authorities.
Security
We understand that you are concerned about the security of the information you transmit over the Internet. You can shop at http://www.naturallytrendy.com/ online with confidence. We take all steps possible to ensure that your credit card and personal information is kept safe and secure. We use Mals-e shopping cart which is safeguarded daily by McAfee HackerSafe. You will see the HackerSafe logo when you enter our secure payment pages. Your credit card information is handled by an industry-leader in secure processing. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transaction for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adhere to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
http://www.naturallytrendy.com/ is registered with Authorize.Net Verified Merchant Seal program.
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